Enhance Your Customer Service Career With Our Sample Functional Resume

Sample Functional Resume For Customer Service

What do you mean by a functional resume?

A functional resume is a type of resume format that focuses on highlighting an individual’s skills and abilities rather than their work history. It is particularly useful for individuals who have gaps in their employment history or are looking to change careers. By emphasizing relevant skills and accomplishments, a functional resume allows job seekers to showcase their qualifications effectively.

How to create a functional resume for customer service?

Creating a functional resume for a customer service position requires careful planning and organization. Here are some steps to help you create an effective functional resume:

Functional Resume Template and Why Recruiters Hate This
Functional Resume Template and Why Recruiters Hate This

1. Start with a header: Include your name, contact information, and professional summary at the top of your resume. This section should briefly highlight your relevant skills and experiences.

2. List your skills: Create a section dedicated to listing your customer service skills. Include both hard and soft skills such as excellent communication, problem-solving, and conflict resolution.

Functional Resume Templates & Formats for   Easy Resume
Functional Resume Templates & Formats for Easy Resume

3. Provide a career objective: Write a concise career objective that highlights your goals and aspirations in the customer service field. This will give employers an understanding of your intentions and motivations.

4. Include a qualifications summary: Summarize your key qualifications relevant to customer service in a separate section. This can include certifications, relevant coursework, or specific achievements.

+ Customer Service Resume Examples ᐅ TemplateLab
+ Customer Service Resume Examples ᐅ TemplateLab

5. Highlight relevant experience: Instead of listing your work history chronologically, focus on showcasing your relevant experience in customer service. Include specific examples of how your skills were utilized and the positive impact you made.

6. Mention your educational background: Provide details of your educational qualifications, including degrees, certifications, or relevant coursework, especially if they are related to customer service.

7. Include additional sections: Depending on your specific experiences, you may want to add sections such as professional memberships, volunteer work, or relevant projects.

8. Proofread and edit: Before finalizing your resume, ensure that it is error-free and well-organized. Use proper grammar and punctuation throughout the document. Consider seeking feedback from a trusted friend or mentor.

What is known about a functional resume for customer service?

A functional resume for customer service is a powerful tool for individuals seeking employment in this field. It allows job seekers to focus on their skills and abilities rather than their work history, making it a suitable choice for those with limited or non-linear employment backgrounds. By highlighting relevant skills, experience, and qualifications, a functional resume can effectively showcase an individual’s potential as a customer service professional.

Solution for creating an impressive functional resume for customer service

Creating an impressive functional resume for a customer service position requires careful attention to detail and a strategic approach. Here are some key tips to consider:

1. Tailor your resume: Customize your resume for each specific customer service job you apply for. Highlight the skills and experiences that align with the job requirements.

2. Use action verbs: Start bullet points with action verbs to showcase your accomplishments and responsibilities in previous customer service roles. Words like resolved, assisted, and communicated can make your resume more dynamic.

3. Quantify achievements: Whenever possible, include specific metrics or numbers to quantify your achievements. For example, instead of saying Improved customer satisfaction, say Increased customer satisfaction ratings by 20% within six months.

4. Showcase relevant skills: Customer service positions require a range of skills, including communication, problem-solving, and empathy. Tailor your skills section to highlight these abilities and others that are relevant to the specific job.

5. Include industry-specific keywords: Incorporate industry-specific keywords throughout your resume to optimize it for applicant tracking systems (ATS) used by many employers. This will increase the chances of your resume being selected for further review.

6. Keep it concise: While it’s important to provide sufficient information, keep your resume concise and avoid overwhelming the reader. Stick to relevant details and accomplishments that highlight your suitability for the customer service role.

7. Proofread and format consistently: Thoroughly proofread your resume to eliminate any spelling or grammatical errors. Ensure that your formatting is consistent throughout the document, making it visually appealing and easy to read.

8. Seek professional help: If you’re unsure about the quality of your resume, consider seeking professional assistance from resume writing services or career coaches specializing in customer service roles.

In conclusion, a functional resume for customer service is an effective way to showcase your skills and qualifications for this field. By emphasizing relevant abilities and achievements, tailoring your resume to the job requirements, and using industry-specific keywords, you can create an impressive resume that stands out to employers.


1. Is a functional resume suitable for entry-level customer service positions?
Yes, a functional resume can be suitable for entry-level customer service positions as it allows individuals to highlight relevant skills and abilities, even if they do not have extensive work experience.

2. Can I include unrelated work experience in a functional resume for customer service?
While it’s generally recommended to focus on relevant experience, you can include unrelated work experience if it highlights transferable skills or demonstrates your work ethic.

3. Should I include references in my functional resume?
It is not necessary to include references in your functional resume. Instead, have a separate reference list available upon request by potential employers.

4. Can I use a functional resume format for other industries?
Yes, the functional resume format can be used in various industries, especially if you want to highlight your skills and abilities rather than focusing on a chronological work history.

5. How long should my functional resume be?
Ideally, a functional resume should be one to two pages long. However, the length may vary depending on your specific experiences and qualifications.